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Best WooCommerce Customer Support Plugins in 2024

WooCommerce HelpDesk Plugin

Are Looking for the best WooCommerce customer support plugin for your eCommerce store? In this article, we will discuss the best WooCommerce customer support plugins that can boost your sales and allow businesses to efficiently manage and respond to customer inquiries.

To build a successful business you need better relationships with customers. Business reputation depends on your customer service. How fast you can solve the problems of your customer, get feedback and work on this, is the best way to make revenue for your business.

Why Do You Need A WooCommerce Customer Support Plugin?

WooCommerce is one of the most powerful eCommerce platforms worldwide, powering over 25% of all online stores.If you have a growing business and you want to up your sales and improve customer happiness, WooCommerce Customer Support Plugin is the vital tools that helps you to serve your customer in better way.

There are many advantages to using a WooCommerce customer support plugin. Here are some of the many benefits we have listed.

  • Collaborate with customers, They will provide suggestions, feedback which helps to improve your business.
  • Offer discounts, promotions for your products.
  • Generate Lead and convert into sales.
  • Get access to data reporting, analytics, workflow management etc.
  • Understanding Your Customers. Who are your customers and what they need?

ThriveDesk

ThriveDesk is a comprehensive helpdesk solution tailored specifically for WooCommerce stores, offering a suite of powerful features to elevate your customer service experience. ThriveDesk seamlessly integrates with your WooCommerce platform, providing a centralized dashboard to manage orders, inquiries, and support requests. With its deep integration, you can access comprehensive customer data, including recent orders, shipping information, and prior conversations, all in a unified interface.ThriveDesk is the best woocommerce helpdesk plugin support ticketing, live chat and knowledge base solution.

Help Desk

Key Features

  • Deep WooCommerce Integration
  • Omnichannel Support (tickets, live chat, email)
  • WP Portal (Self-Service Customer Portal)
  • Knowledge Base
  • AI-Powered Editor
  • Customizable Live Chat (with Anonymous Chat and Live Visitor Map)
  • Customizable Workflows and Automation
  • Comprehensive Reporting and Analytics

Pricing

ThriveDesk offers flexible pricing plans to accommodate businesses of all sizes. It starts at $25/month and includes all major features such as live chat, shared inbox, WP Portal etc.

Help Scout

Help Scout is a powerful and affordable customer support helping customers to request assistance with orders and to receive their answers as quickly as possible.You can view all of your tickets, queries and customer feedback in one place.Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. As a result, smooth customer service experience for the customer and the store owner.

Help Desk

Key Features

  • Email Monitoring
  • Queue Management
  • Template Management
  • Shared Inbox
  • Social Media Integration

Pricing

Help Scout itself is a SaaS solution that charges either monthly or annually. Its price ranges from $20/year/user to $60/year/user. The WooCommerce Help Scout integration plugin adds another $99/year to your bill.

Support Candy

Support Candy adds a complete help desk ticket system to WordPress. This plugin remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.

WooCommerce Customer Support Plugin

Key Features

  • Unlimited number of tickets.
  • Unlimited number of agents and agent roles.
  • Unlimited number of customers.
  • Unlimited tags, categories, and custom statuses.
  • Dashboard for agents.
  • Activity logs for administrators and so on.

Pricing

Personal License: (1 Domain): $79 annually

Professional License: (5 Domains): $149 annually

Agency License: (20 Domains): $299 annually

Fluent Support

Fluent Support, a strong contender among many other WordPress plugins. Fluent support stays true to its name since it adds value to the support field fluently and builds robust customer support for your support team. It is the most affordable support ticketing system, packed with all the features your support agents need.It allows you to get all your tickets in a neat user-friendly dashboard that’s easy to navigate and even easier to learn. Ensure no ticket is left unchecked or unanswered.

Help Desk

Key Features

  • Unlimited number of tickets and agents
  • Advanced custom filter and search functionality
  • Private notes for internal communication
  • Custom fields for additional ticket information
  • Guest ticket support with OTP login
  • Rich-text editor and email notifications

Pricing

Fluent Support is often lauded for its reasonable and simplicity in comparison to other help desk plugins.You can also test out the free version available in the WordPress repository. 

Premium Version

Single Site License: (1 Domain): $103 annually

Agency License: (5 Domains): $199 annually

50 Sites License: (50 Domains): $319 annually

Final Notes

Customer satisfaction is the key point to prompt your business. These WooCommerce plugins offer features such as ticketing systems, live chat, knowledge bases, and integrations with various tools.It is crucial for efficiently managing customer support inquiries, enhancing user experience and  building your ecommerce empire.

You can also read the article to Increase Sales of your Business.

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